01

DISCLAIMER

All services provided by ISRO CLOUD may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any India/USA state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and another statute. The subscriber agrees to indemnify and hold harmless ISRO CLOUD from any claims resulting from the use of service which damages the subscriber or any other party. ISRO CLOUD will not be responsible for any damages your business may suffer. ISRO CLOUD makes no warranties of any kind, expressed or implied for service we provide. ISRO CLOUD disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting in delays, no deliveries, wrong delivery, and any and all service interruptions caused by ISRO CLOUD and its employees. ISRO CLOUDreserves the right to change its policies at any time without prior notification.

02

UPTIME

ISRO CLOUD endeavors to have network uptime 99.9% of the time. In the event that your website is not up 99.9% of the times, we will, at your request, prorate the applicable portion of your monthly or yearly service charge.

03

ABUSE

Prohibited are sites that promote any illegal activity or present content that may be damaging to ISRO CLOUD’S servers, or any other server on the Internet. Links to such materials are also prohibited. Any attempt to undermine or cause harm to a server or customer of ISRO CLOUD is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund. Server abuse includes but is not limited to the following: A. CPU/Resource intensive Programs B. Denial of Service Attacks C. Hacking/cracking of any kind (This includes exploits) D. Account trading E. Spamming G: Transmission, storage or distribution of any information, data, or material in violation of any law or regulation is prohibited. This included but not limited to: copyrighted material, trademarks, or any other illegal content. Examples: Movies, MP3s, Pirated Software, Hacker Programs, or Warez Sites. H: We do not allow IRC on our VPS and Shared servers. We allow gameservers on our VPS accounts however they must follow our server resource policy. I: Warez, image/file dump, mirror, or ad services. J: Sale of controlled substance or online pharmacies. K: Autosurf sites, investment sites, escrow, HYIP, bank debenture programs, or lottery sites. L: Brute force programs, IP scanners, mail bombers, and spam scripts. M: Personal Proxies are allowed. ISRO CLOUD will be the sole arbiter as to what constitutes as a violation of server abuse, and reserve the right to terminate the account without notification.

04

EARLY TERMINATION/ CANCELLATION

ISRO CLOUD reserves the right to cancel a customer’s service at any time. If cancellation is caused by customers’ violation of these policies, then no refund is due. Customers may cancel service at any time, but no refund is due. ISRO CLOUD only offers refunds on web hosting. Our refund policy is 7 days. If you are unhappy for any reason with ISRO CLOUD you may cancel your account within 7 days. It only applies to accounts that canceled by customers, not by ISRO CLOUD. If you wish to cancel your services, you must notify us five (5) business days prior to your renewal date. If your notice of cancellation is not received within this time frame, you will be liable for payment of the proceeding month and hereby agree to complete payment as invoiced accordingly. You may cancel by sending a support ticket or by using the cancellation form within your client area. If you cancel your account and your payments still continue to recur for any reason such as 1) by the fault of ISRO CLOUD staff 2) by the fault of the credit card processor 3) by the fault of any other payment collection company, we are to be held free of liability for any overdraft fees that are issued by your financial institution. Our 7-day money-back guarantee only includes shared hosting accounts only. Our 7-day money-back guarantee excludes VPS and domain registration. You may cancel your Virtual Private server at any time however no refunds will be issued. Licenses and add-ons are non-refundable.

05

ADULT CONTENT

Adult-oriented sites, pornography and sex related content are NOT allowed on our web hosting accounts. Child pornography is strictly prohibited.

06

CONTENT

ISRO CLOUD agrees with freedom of speech. However, ISRO CLOUDdoes not allow websites with the following content: Racism of any kind including but not limited to color, religion, creed, or any other beliefs. Other content that is prohibited are threats, hate websites, terrorist websites, violent websites, and malicious content.

07

SERVER BACKUPS

Most of our servers are have backup equipment. For liability reason we cannot guarantee that your material will be backed up. Therefore please backup your accounts off of our servers. We are not responsible for lost material. If you require your accounts to be backed up we can do so.

08

MAIL / SPAM POLICY

ISRO CLOUD has a zero-tolerance spam policy. We do not allow unsolicited e-mail, bulk emailing, and spam. Any user found doing such activity will have their account terminated. Websites that are advertised via spam may not be hosted on our servers. The number of messages allowed to be sent per hour per domain is 100 messages. Subscribing email addresses to any mailing list without the express permission of the email address owner is prohibited. All mailing lists run on our servers must be Closed-loop (Confirmed Opt-in). Users may be charged a fee for blacklist removal of ₹20000 or more.

09

SERVER RESOURCES

Any websites that uses a high amount of system resources such as but not limited to CPU time, memory usage, and network resources will be notified in email of such activity to reduce their account to an acceptable level. The customer must then reduce their account to an acceptable level. ISRO CLOUD shall be the sole arbiter of what is considered to be high server usage.

10

IP POLICY

ISRO CLOUD offers additional IPv4 addresses at a nominal cost to our clients. Due to the rapid exhaustion and shortage of IP addresses, VPS accounts are limited to a total of (5) IP addresses.

11

SUPPORT POLICY

ISRO CLOUD offers managed and unmanaged services. For managed services, we will provide at our best effort to accommodate your request within reason. Our managed VPS server support includes 3 hours of server admin time. Additional level 3 tech support including third-party software installation will be subject to a fee of ₹2000/hour. For our unmanaged clients, our support is limited to hardware and network issues. We do offer a per ticket fee for unmanaged clients that need the assistance of ₹299/support ticket for level 1 and 2 problems only. Only (1) incident per ticket is allowed. Any level 3 problems will be subject to a ₹2799/hour charge.

12

MIGRATION POLICY

ISRO CLOUD offers migration assistance for our shared clients and managed clients. In order for us to migrate your websites over you must be coming from a cPanel and your new server must have cPanel as well. For 1-10 domains the migration is free. For 10-15 domains the price is ₹349 to migrate, 15-25 domains the price is ₹699. Above 25 domains please contact sales for a quote.

13

REFUSAL OF SERVICE

We reserve the right to refuse, cancel, or suspend service, at our sole discretion.

14

LEGAL

ISRO CLOUD expects that its customers will abide by all of our rules and all applicable laws. A subscriber’s failure to comply with those laws will violate the ISRO CLOUD policy. Finally, ISRO CLOUD wishes to emphasize that in signing the service agreement, subscribers indemnify ISRO CLOUD for any violation of the service agreement, law, or ISRO CLOUD policy, that results in loss to ISRO CLOUD or the bringing of any claim against ISRO CLOUD by any third-party. This means that if ISRO CLOUD  issued because of a subscriber’s or customer of a subscriber’s activity, the subscriber will pay any damages awarded against ISRO CLOUD, plus costs and reasonable attorneys’ fees.

15

SERVICE CHARGES

ISRO CLOUD reserves the right to change prices, policies, and configuration of any and all accounts when deemed necessary. Any violations of these policies represent a breach of your contract with us, and your account will be removed from our system without warning.